What is the goal of conflict resolution in TeamSTEPPS?

The goal of conflict resolution in TeamSTEPPS is to foster positive working relationships among team members. In a healthcare setting, effective teamwork is essential for ensuring patient safety and high-quality care. When conflicts arise, they can hinder communication and collaboration, which are key components of a successful team environment. By focusing on conflict resolution as a means to enhance relationships, teams can work through disagreements constructively, leading to improved morale, greater trust among team members, and ultimately, better patient outcomes.

This goal of fostering positive relationships helps create a culture of open communication where team members feel safe to express their concerns and ideas. This approach aligns with TeamSTEPPS principles, emphasizing the importance of collaboration and a supportive team atmosphere. Effective conflict resolution encourages unity, allowing teams to address issues without detrimental effects on their working dynamics.