What is closed-loop communication?

Closed-loop communication is a critical technique utilized in healthcare and other high-stakes environments to ensure that messages are not only sent but also understood accurately. This method involves three main steps: a sender conveys a message, the receiver acknowledges the message, and the sender asks for confirmation to ensure that the message was interpreted as intended. This process helps to minimize misunderstandings that can lead to errors, especially in situations where clear communication is vital for patient safety.

In this context, the other options do not align with the principles of effective communication as required in TeamSTEPPS. Non-verbal cues might enhance communication but do not guarantee that a message is acknowledged or understood, which is essential in closed-loop communication. Speaking faster or focusing solely on brevity can lead to miscommunication, as crucial details may be omitted or misunderstood. Additionally, while effective communication is especially important in emergencies, closed-loop communication is applicable across various scenarios, not limited to crisis situations. Thus, the emphasis on confirming understanding is what makes it a robust method in improving teamwork and ensuring patient safety.